Teacher Contact Policy

Ways Ivy Academy course teachers are available to students via the online platform. There is a built- in communication tool within the learning environment students must use; students and teachers should not communicate via external email addresses. Any emails sent to teachers externally may not be received and could result in miscommunication.
Students can easily identify their teacher in a few different ways:
● There is a teacher welcome video on the main course page; students can enter the course by clicking on the course title on their dashboard. There is also a page called Teacher’s Welcome under the Welcome to Your Course submodule within the course introduction unit with more information about the teacher.

● Once inside the course, students can click on Office Hours in the right-hand corner of the navigation toolbar. There will be office hours, along with teacher contact information.
● Students are welcome to send internal communications to their teacher at any time, however, the teacher will respond within 24 hours (Monday to Friday). During peak times and/or holidays, teachers may take slightly longer to respond. Students experiencing a lack of teacher response should contact admin to report the issue.